Our Cookie Policy

Our Cookie Policy

HOW WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES

We may use cookies, web beacons (also known as “tracking pixels”) and other tracking technologies to collect information about you when you interact with this website (our or the “Site”) or emails, including information about your browsing behavior. We may combine this information with other information we collect about you and use it for various purposes, such as improving our Site and your online experience, understanding which areas and features of our sites are popular, counting visits, understanding campaign effectiveness, tailoring our communications with you, determining whether an email has been opened and links within the email have been clicked and for other internal business purposes.

We engage third parties to serve advertisements on our behalf across the Internet and to provide analytics services. These entities may use cookies, web beacons and other technologies to collect information about your use of our Site, such as your IP address, web browser, pages viewed, time spent on pages, links clicked and conversion information. This information may be used by us and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Site and other websites and better understand your online activity. We may also work with third parties to serve ads to you as part of a customized campaign on other websites or platforms.

We use the following categories of cookies on our Services:

  • ESSENTIAL COOKIES These cookies (sometimes referred to as “strictly necessary cookies”) are essential in order to enable you to move around the website and use its features. Without these cookies, we cannot provide many services that you need on the Site, such as remembering your login details.
  • ANALYTICS COOKIES These cookies collect anonymous information on how you use the Site and our Services. For example, we use third party cookies to help us understand how customers arrive at our site, browse or use our site and highlight areas where we can improve, such as navigation, user experience and interface and marketing campaigns. The data stored by these cookies does not show personal details from which your individual identity can be established. You may opt out of these cookies using your browser settings but it may affect the performance of our Services. 
  • FUNCTIONALITY OR PREFERENCE COOKIES During your visit to the Site, these cookies are used to remember information you have entered or choices you make, such as your username, language or your region, and search parameters. These preferences and settings are remembered, through the use of the persistent cookies, and the next time you visit the Site you will not have to set them again, providing you with an experience more appropriate to your selections and making the visits to the Site more tailored and pleasant. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites. You may opt out of these cookies using your browser settings but it may affect the functionality of our Services (see below on how to opt out of the various cookies we use).
  • TARGETING COOKIES OR ADVERTISING COOKIES These cookies collect information about your browsing habits in order to make advertising more relevant to you and your interests (this is sometimes called “behavioral” “tracking” or “targeted” advertising). They are also used to limit the number of times you see ads as well as help measure the effectiveness of an advertising campaign. These third party cookies are placed by third party advertising platforms or networks. They remember the websites you visit and that information is shared with other parties such as advertisers, to deliver, for example, personalized ads when you are visiting other websites.
  • SOCIAL MEDIA COOKIES These cookies allow you to share what you’ve been doing on the Site on social media such as Facebook, Instagram and Twitter. These cookies are not within our control. Please refer to the respective privacy policies for how their cookies work. If you want to delete any cookies that are already on your computer, please refer to the help and support area on your Internet browser for instructions on how to locate the file or directory that stores cookies. Information about online behavioural advertising and deleting or controlling cookies is available at:
  • For EU customers: www.AboutCookies.org
  • For US customers: www.NetworkAdvertising.org; www.AboutAds.info

How to opt out of cookies 

You can generally activate or later de-activate the use of cookies through a functionality built into your web browser. To learn more about how to control cookie settings through your browser:

Click here to learn more about the “Private Browsing” setting and managing cookie settings in Firefox;

Click here to learn more about “Incognito” and managing cookie settings in Chrome;

Click here to learn more about “InPrivate” and managing cookie settings in Internet Explorer; or

Click here to learn more about “Private Browsing” and managing cookie settings in Safari.

If you want to learn more about cookies, or how to control, disable or delete them, please visit http://www.aboutcookies.org for detailed guidance. In addition, certain third party advertising networks, including Google, permit users to opt out of or customize preferences associated with your internet browsing. To learn more about this feature from Google, click here. To disable Google Analytics cookies across all websites, please visit Google Analytics Opt-out Browser Add-on. To disable Hotjar cookies across all websites, please visit: https://www.hotjar.com/legal/compliance/opt-out

Changing the settings in your browser does not necessarily affect third-party flash cookies used in our Site. For more information about disabling flash cookies, see www.adobe.com/products/flashplayer/security. For more information about Internet-based ads, or to opt out of having your web browsing information used for behavioral advertising purposes, please visit http://www.networkadvertising.org/managing/opt_out.asp and www.aboutads.info/choices or to www.youronlinechoices.eu (in the EU). 

Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our Services. Opting out does not mean you will no longer receive online advertising. It does mean that the company or companies from which you opted out will no longer deliver adverts tailored to your web preferences and usage patterns, so you may see a greater number of adverts that are irrelevant to you and your preferences.

Third-Party Cookies

Many jurisdictions require or recommend that website operators inform users/visitors as to the nature of cookies they utilize and, in certain circumstances, obtain the consent of their users to the placement of certain cookies.

The Site includes third party social media features, such as the Facebook Like button, and third party widgets, such as the ‘Share This’ button or interactive mini-programs that run on the Site. These features may collect your IP address, which page you are visiting on the Site, and set a cookie to enable the feature to function properly. Your interaction with these features is governed by the privacy policy of the third party company providing it.

We may use any of the following categories of cookies at any given time on the Site as detailed below.

Each cookie falls within one of the four following categories:

Cookies Name

Purpose

Cookie Duration

Category

Google Analytics

Collects information about how visitors use the Site, which website the user came from, the number of each user’s visits and how long a user stays on the Site

2 years

Analytics

Disqus

Visitor authentication for commenting and user reviews, primarily on the blog

2 years

Essential

Hotjar

Analytics tool that give us click data and heat maps, as well as mouse movement data on the Site

1 year

Analytics

Facebook for Developers

Enable visitors to share website pages and content through third party social networking and other websites. The companies that serve these cookies may also use visitors information to serve targeted advertising on other websites.

2 years

Essential

Google Adwords Conversion

Advertising pixel for prospecting and retargeting

540 days

Targeting/Advertising

Twitter Advertising

Advertising 

2 years

Essential

Zendesk

Provide customer support to visitors, recognize repeat visitors and allows

   

Facebook

advertising vendor

180 days

Targeting/ Advertising

Google Tag Manager

Traffic and visitor behavior measurement

2 years

Analytics

Bing

Advertising vendor for search marketing

2 years

Targeting/ Advertising

Facebook Business

Used for creating custom audience on Facebook for advertising purpose

2 years

Targeting/ Advertising

Facebook Impression

Advertising

2 years

Targeting/ Advertising

Twitter Analytics

Web analytics

2 years

Analytics

Google Dynamic Remarketing

Advertising

180 days

Targeting/ Advertising

Yahoo Ad Exchange

Advertising

30 days

Targeting/ Advertising

Google Analytics

Session Google Analytics

10 minutes

Analytics

Google

Google Account – SSO

6 months

Functionality/ Preference

_hjClosedSurveyInvites

Hotjar cookie. This cookie is set once a visitor interacts with a Survey invitation modal popup. It is used to ensure that the same invite does not re-appear if it has already been shown.

365 days

Essential

_hjDonePolls

Hotjar cookie. This cookie is set once a visitor completes a poll using the Feedback Poll widget. It is used to ensure that the same poll does not re-appear if it has already been filled in.

365 days

Essential

_hjMinimizedPolls

Hotjar cookie. This cookie is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimized when the visitor navigates through your site.

365 days

Essential

_hjDoneTestersWidgets

Hotjar cookie. This cookie is set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in.

365 days

Essential

_hjMinimizedTestersWidgets

Hotjar cookie. This cookie is set once a visitor minimizes a Recruit User Testers widget. It is used to ensure that the widget stays minimized when the visitor navigates through the Site.

365 days

Essential

_zendesk_shared_session

Zendesk cookie. Holds session information for sharing across Zendesk applications.

Session

Essential

_zendesk_nps_session

Zendesk cookie. Sessions for NPS.

Session

Functionality/ Preference

_zendesk_session

Zendesk cookie. Hold session information for root access applications.

Session

Essential

_help_center_session

Zendesk cookie. Sessions for Guide.

Session

Essential

_voice_session

Zendesk cookie. Sessions for Voice.

Session

Functionality/ Preference

_carson_container_session

Zendesk cookie. Sessions for Carson.

Session

Targeting/ Advertising

_zendesk_remember_me

Zendesk cookie. Preference for maintaining login sessions

2 Weeks

Essential

_zendesk_settings

Zendesk cookie. Arbitrary, non-PII settings usually for preferences

1 year

Functionality/ Preference

_zendesk_cookie

Zendesk cookie. Arbitrary, non-PII settings usually for preferences

20 years

Functionality/ Preference

_zendesk_shared_session

Zendesk cookie. Holds session information for sharing across Zendesk applications.

Session

Essential

__atuvc

Used by AddThis to enable visitors to share content with a range of networking and sharing platforms. It stores an updated page share count.

2 years

Social Media

__atuvs

Used by AddThis to enable visitors to share content with a range of networking and sharing platforms.

30 minutes

Social Media

__zlcmid

Used by ZopIM, our live chat system, to allow you to continue a chat with us as you view different pages on our site, or if you come back to the site later.

1 year

Functionality/ Preference

__zlcprivacy

This cookie used alongside with __zlcmid to remember your decision.

1 year

Functionality/ Preference

_ga

Used by Google Analytics to distinguish users.

2 years

Analytics

_gat

Used by Google Analytics to throttle request rate.

1 minute

Analytics

_gid

Used by Google Analytics to distinguish users.

1 day

Analytics

_hjIncludedInSample

Session-based cookie set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.

1 year

Analytics

currency

This cookie stores your currency preference on our website.

1 week

Essential

external_no_cache

This cookie used as a reference for our web server, which indicates whether caching is disabled or not.

1 hour

Essential

frontend

This cookie used for visitor identifier and allows our web servers to respond to your actions on the website such as ‘submitting a form’ or browsing the website.

1 week

Essential

hide_newsletter

This cookie stores your preference for our newsletter pop-up.

1 year

Functionality/ Preference

lastRskxRun, rskxRunCookie, rCookie 

Used by Riskified for fraud profiling and prevention.

Up to Dec 31 2030

Essential

store

This cookie stores your language preference on our website.

1 year

Essential

storeGeoip

This cookie stores your language based on our detection of you IP address. This allow our website to set you a right store language on your first visit.

1 year

Essential

__atuvc

Used by AddThis to enable visitors to share content with a range of networking and sharing platforms. It stores an updated page share count.

2 years

Social Media

comment_author_[hash]

WordPress cookie. Used to store commenter information for future use. 

347 days

Functionality/ Preference

comment_author_email_[hash]

WordPress cookie. Used to store commenter information for future use.

347 days

Functionality/ Preference 

comment_author_url_[hash]

WordPress cookie. Used to store commenter information for future use.

347 days

Functionality/ Preference